eg33's Privacy Policy

eg33 is an online gaming and betting platform that provides services to users in Bangladesh. Protecting your privacy is very important to us. The purpose of this policy is to fully inform you about what type of information we collect, how that information is used, and what steps we take to protect your information.

This policy applies to all services provided through eg33's website, mobile application, and any digital channel connected to us. If you continue to use our services, it will be assumed that you agree to the latest version of this policy.

eg33's services are only for persons aged 21 or above. We do not knowingly collect any personal information from minors.

eg33 collects certain necessary information to operate its services and provide you with the best experience. This information is divided into two categories:

2.1 Information Provided Directly

Information you provide yourself during account registration, transactions, or contact with customer support includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Mobile number linked to your bKash, Nagad, Rocket, or Upay account
• Messages and complaint details sent to customer support

2.2 Automatically Collected Information

When you use eg33's platform, certain technical information is collected automatically:

• Device type, operating system, and browser information
• IP address and connection duration
• Browsing activity on the platform and page visit history
• Information obtained through cookies and similar tracking technologies
• Gaming and betting log data (bet amounts, game preferences, etc.)

eg33 uses collected information only for specific and legitimate purposes. The main purposes are listed below:

3.1 Account Management

The necessary information is used to create, verify, and maintain your account and to confirm your identity as the correct person. This is essential for fraud prevention and the overall security of the platform.

3.2 Transaction Processing

Your mobile banking details need to be verified to complete deposits and withdrawals. eg33 processes transactions only through bKash, Nagad, Rocket, and Upay, and only the information necessary for this process is used.

3.3 Providing Customer Support

eg33's customer support team provides assistance 24/7 in Bengali and English. Having your information allows issues to be resolved faster. You can also visit our FAQ section for answers to common questions.

3.4 Ensuring Responsible Gaming

Some information is used to monitor playing behaviour, identify risky patterns, and provide timely support. eg33 places the highest importance on responsible gaming.

3.5 Technical Improvement and Security

Technical information is analysed to improve platform performance, resolve technical issues, and ensure cybersecurity.

eg33 uses cookies and similar technologies that help improve your browsing experience. Cookies are small text files stored on your device that help remember your preferences on future visits.

eg33 primarily uses three types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Save your language and preferences to make future visits easier.
• Analytical cookies: Collect aggregate statistics to understand platform usage.

You can disable cookies through your browser settings, but this may limit some features of the platform.

eg33 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain specific situations:

5.1 Service Providers

Only the information necessary for service delivery is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and customer support technology providers. These parties are contractually bound to maintain the confidentiality of the information.

5.2 Legal Obligations

eg33 may be required to disclose information under court orders, lawful requests from law enforcement agencies, or applicable law. In such cases, only the legally required information is provided.

5.3 Business Restructuring

In the event of a change in eg33's business structure (merger, acquisition, or asset transfer), your information may be transferred to the relevant new authority. You will be notified in advance in such cases.

eg33 maintains industry-standard technical and administrative measures to keep your information secure:

• Data transfers are secured using SSL encryption technology.
• Sensitive information stored on servers is kept in encrypted form.
• Only authorised staff can access specific information.
• Regular security audits and system updates are carried out.
• Automated monitoring systems remain active to detect unusual activity.

However, no organisation can guarantee 100% security on the internet. Keeping your password strong and not logging in from unfamiliar devices is also important for your own security.

eg33 retains your information only for as long as it is necessary or legally required. Information collected while an account is active is retained for the full duration. After an account is closed, financial transaction records and identity verification information are kept for a specific period in accordance with applicable law. After this period, information is securely deleted or anonymised.

As a registered member with eg33, you have certain important rights over your own information:

8.1 Right to Access Information

You can request at any time to know what information we hold about you. If you contact customer support via live chat or email, we will provide that information within the specified timeframe.

8.2 Right to Correct Information

If any information in your account is incorrect or has changed, you can request a correction. Identity verification documents may be required for changes to name and date of birth.

8.3 Right to Delete Information

Under certain conditions, you can request deletion of your information. However, information subject to legal obligations (such as financial transaction records) must be retained for a specific period in accordance with applicable law.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional messages or offers from eg33, you have the option to opt out at any time. However, transaction-related and security notifications cannot be stopped, as they are an essential part of the service.

eg33 believes that the proper use of information is essential to ensuring responsible gaming. By analysing your play history and behaviour, we arrange support for potentially problem players.

Under eg33's Responsible Gaming Policy, we offer you the option to set deposit limits, take a self-break, or permanently close your account. Your information is used securely within our internal systems to activate these options.

eg33 reserves the right to update this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or account notification. Continuing to use the service after changes are made will be considered acceptance of the updated policy.

The date of the latest update is always shown at the top of this page. It is good practice to visit this page regularly and read the latest policy.

If you have any questions or concerns about this privacy policy, or to submit any request regarding your information, please contact us: